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Researchware, Inc.

Simply Powerful Tools for Qualitative Research

If there's a problem with the order process, how do I get it resolved?

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We have partnered with Kagi to provide a smooth shopping cart experience when ordering Researchware products online. If you encounter any difficulties with the ordering process, you may contact Kagi's Shopper Support staff for assistance:

Get in touch by email: Send Kagi a message

Kagi Phone Support:
Call +1-510-658-5244, Monday through Friday, 8:30am to 5:30pm, PST

Kagi's Online Order Tracking System: Click here to look up details of your order.

If you are not satisfied with Kagi's support, please contact Researchware Sales Support staff online, via email, or by phone.

Note: If you're having a problem installing or using HyperRESEARCH or HyperTRANSCRIBE, please contact Researchware's Technical Support instead. Kagi can assist only with the actual order and payment process.

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Do You Know...

... that you can change the length of the segment that HyperTRANSCRIBE plays? Choose the Preferences menu item, and change the number of "Seconds to Play When Advancing". From now on, HyperTRANSCRIBE will play a segment of the new length when you press Shift-Space or when you press Tab to advance to the next segment.

Adjusting the segment length can help make your transcribing process more efficient. For example, if you often need to replay the segment before advancing to the next, try making the segment length shorter so that you can transcribe an entire segment in one pass. On the other hand, if you find it very easy to finish transcribing each segment without replaying it, making the segment length longer may improve your rate.
Learn More About HyperTRANSCRIBE