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Researchware, Inc.

Simply Powerful Tools for Qualitative Research

If there's a problem with the order process, how do I get it resolved?

We have partnered with Kagi to provide a smooth shopping cart experience when ordering Researchware products online. If you encounter any difficulties with the ordering process, you may contact Kagi's Shopper Support staff for assistance:

Get in touch by email: Send Kagi a message

Kagi Phone Support:
Call +1-510-658-5244, Monday through Friday, 8:30am to 5:30pm, PST

Kagi's Online Order Tracking System: Click here to look up details of your order.

If you are not satisfied with Kagi's support, please contact Researchware Sales Support staff online, via email, or by phone.

Note: If you're having a problem installing or using HyperRESEARCH or HyperTRANSCRIBE, please contact Researchware's Technical Support instead. Kagi can assist only with the actual order and payment process.

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Do You Know...

... that if you use HyperTRANSCRIBE to create your transcriptions, you can use the document as a source in HyperRESEARCH? The transcription can be coded just like any other text document, and a pane at the top of the window shows the original video or audio file. Click a time code in the transcription to go to that point in the video or audio, and play it while scanning and coding the text.

By using a HyperTRANSCRIBE document, you can get all the benefits of working with a text transcript (precision, easy scanning, searchability) while keeping the benefits of having the original media file (emotional context and subtleties that may not come through in a transcription). Work with all your senses and with multiple modalities, to get new insights and better mastery of the source material.
Learn More About HyperRESEARCH™
Learn More About HyperTRANSCRIBE™