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Support

ResearchWare provides free technical support for all registered users of HyperRESEARCH and HyperTRANSCRIBE, and offers these support resources online:

Subcategories

  • Technical Support

    For in-depth technical support problems, including bugs and other complex problems, please use our Support Request Form.

    You can also contact support directly via email at support@researchware.com, or leave a voicemail message at 888-497-3737 (781-961-3909 outside the US). Please leave an email address and phone number so we can contact you.

    For Gmail users: We have had some difficulty recently in sending to Gmail addresses. To make certain we can reply successfully to your support request, please do one of the following:

     

  • Sales Support

    ResearchWare's sales are managed by Kagi Stores, a leading e-commerce provider. They process orders for our software.

     

    Please see our Purchasing Assistance page for answers to common questions concerning the ordering process.

    To begin an order, Buy Now.


     

  • Discussion Forums

    ResearchWare hosts a variety of venues for discussions around our products and qualitative research.

    Visit our new online Forums to post comments or questions and engage in discussions with other researchers and also ResearchWare staff.

    Please see our Workshops and Events calendar for scheduled times when ResearchWare staff will be hosting online Chats. These are great opportunities for real-time conversations with ResearchWare personnel.

    At ResearchWare, we respect your privacy. ResearchWare does not rent or sell customer or list member information to any third parties.

     

  • Frequently Asked Questions (FAQ)

    Find answers to frequently asked questions about ResearchWare products and services.

     

  • Technical Notes

    Our Technical Notes provide guidance and tips for advanced users who want to get the most out of our products.

     

  • Product Upgrades

    ResearchWare provides periodic free updates to our software. Make sure you're using the latest version of HyperRESEARCH or HyperTRANSCRIBE.

    Note for customers using the new Intel-powered Macintosh computers: The latest version of HyperRESEARCH is now in Universal Binary format so you can take full advantage of your speedy new system.

     

  • Training
    Researchware offers free online training on our products. This area of our web site contains all our online training videos.

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Do You Know...

... that if you use HyperTRANSCRIBE to create your transcriptions, you can use the document as a source in HyperRESEARCH? The transcription can be coded just like any other text document, and a pane at the top of the window shows the original video or audio file. Click a time code in the transcription to go to that point in the video or audio, and play it while scanning and coding the text.

By using a HyperTRANSCRIBE document, you can get all the benefits of working with a text transcript (precision, easy scanning, searchability) while keeping the benefits of having the original media file (emotional context and subtleties that may not come through in a transcription). Work with all your senses and with multiple modalities, to get new insights and better mastery of the source material.
Learn More About HyperRESEARCH™
Learn More About HyperTRANSCRIBE™