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Support

ResearchWare provides free technical support for all registered users of HyperRESEARCH and HyperTRANSCRIBE, and offers these support resources online:

Subcategories

  • Technical Support

    For in-depth technical support problems, including bugs and other complex problems, please use our Support Request Form.

    You can also contact support directly via email at support@researchware.com, or leave a voicemail message at 888-497-3737 (781-961-3909 outside the US). Please leave an email address and phone number so we can contact you.

    For Gmail users: We have had some difficulty recently in sending to Gmail addresses. To make certain we can reply successfully to your support request, please do one of the following:

     

  • Sales Support

    ResearchWare's sales are managed by Kagi Stores, a leading e-commerce provider. They process orders for our software.

     

    Please see our Purchasing Assistance page for answers to common questions concerning the ordering process.

    To begin an order, Buy Now.


     

  • Discussion Forums

    ResearchWare hosts a variety of venues for discussions around our products and qualitative research.

    Visit our new online Forums to post comments or questions and engage in discussions with other researchers and also ResearchWare staff.

    Please see our Workshops and Events calendar for scheduled times when ResearchWare staff will be hosting online Chats. These are great opportunities for real-time conversations with ResearchWare personnel.

    At ResearchWare, we respect your privacy. ResearchWare does not rent or sell customer or list member information to any third parties.

     

  • Frequently Asked Questions (FAQ)

    Find answers to frequently asked questions about ResearchWare products and services.

     

  • Technical Notes

    Our Technical Notes provide guidance and tips for advanced users who want to get the most out of our products.

     

  • Product Upgrades

    ResearchWare provides periodic free updates to our software. Make sure you're using the latest version of HyperRESEARCH or HyperTRANSCRIBE.

    Note for customers using the new Intel-powered Macintosh computers: The latest version of HyperRESEARCH is now in Universal Binary format so you can take full advantage of your speedy new system.

     

  • Training
    Researchware offers free online training on our products. This area of our web site contains all our online training videos.

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Do You Know...

... that you can change the length of the segment that HyperTRANSCRIBE plays? Choose the Preferences menu item, and change the number of "Seconds to Play When Advancing". From now on, HyperTRANSCRIBE will play a segment of the new length when you press Shift-Space or when you press Tab to advance to the next segment.

Adjusting the segment length can help make your transcribing process more efficient. For example, if you often need to replay the segment before advancing to the next, try making the segment length shorter so that you can transcribe an entire segment in one pass. On the other hand, if you find it very easy to finish transcribing each segment without replaying it, making the segment length longer may improve your rate.
Learn More About HyperTRANSCRIBE