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Still using HyperRESEARCH version 2-something? or even earlier? Upgrade now to take advantage of version 3.0.3's rich text features, merging of multiple studies, hierarchical code groups, drap & drop coding, and much much more. With more to come in the 3.x series this year, now is the time to upgrade. For more details, see here.
  • 3. Commercial and Goverment Customers: Upgrade to HyperRESEARCH 3.0.3 at 30% off with coupon code "321Upgrade-CM".
  • 2. Educators and Non-Profit Organizations: Upgrade to HyperRESEARCH 3.0.3 at 20% off with coupon code "321Upgrade-NP".
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To upgrade now, use the applicable link below and enter your applicable Coupon Code when checking out. This promotion is only for upgrades for existing customers and can't be combined with other Coupon Code offers.

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Do You Know...
... that if you use HyperTRANSCRIBE to create your transcriptions, you can use the document as a source in HyperRESEARCH? The transcription can be coded just like any other text document, and a pane at the top of the window shows the original video or audio file. Click a time code in the transcription to go to that point in the video or audio, and play it while scanning and coding the text.

By using a HyperTRANSCRIBE document, you can get all the benefits of working with a text transcript (precision, easy scanning, searchability) while keeping the benefits of having the original media file (emotional context and subtleties that may not come through in a transcription). Work with all your senses and with multiple modalities, to get new insights and better mastery of the source material.

Learn More About HyperRESEARCH™
Learn More About HyperTRANSCRIBE™


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Support

ResearchWare provides free technical support for all registered users of HyperRESEARCH and HyperTRANSCRIBE, and offers these support resources online:
  • Technical Support

    For in-depth technical support problems, including bugs and other complex problems, please use our Support Request Form.

    You can also contact support directly via email at support@researchware.com, or leave a voicemail message at 888-497-3737 (781-961-3909 outside the US). Please leave an email address and phone number so we can contact you.

    For Gmail users: We have had some difficulty recently in sending to Gmail addresses. To make certain we can reply successfully to your support request, please do one of the following:

     

  • Sales Support

    ResearchWare's sales are managed by element 5 (a subsidiary of Digital River). They process orders for our software and offer multi-language customer sales support.

    To order HyperRESEARCH click here.
    To order HyperTRANSCRIBE click here.
    To order HyperBUNDLE click here.

    Please see the element5 Customer Support Page for answers to common questions concerning the ordering process, including:

    Submitting Purchase Orders

    Contacting element5 with Order, Payment, or Delivery Questions

     

  • Discussion Forums

    ResearchWare hosts a variety of venues for discussions around our products and qualitative research.

    Visit our new online Forums to post comments or questions and engage in discussions with other researchers and also ResearchWare staff.

    Please see our Workshops and Events calendar for scheduled times when ResearchWare staff will be hosting online Chats. These are great opportunities for real-time conversations with ResearchWare personnel.

    At ResearchWare, we respect your privacy. ResearchWare does not rent or sell customer or list member information to any third parties.

     

  • Technical Notes

    Our Technical Notes provide guidance and tips for advanced users who want to get the most out of our products.

     

  • Training
    Researchware offers free online training on our products. This area of our web site contains all our online training videos.
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Upcoming Event

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Open Q&A Chat
on February 09, 2012 at 04.00pm
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When conducting mixed-method research, what statistical tool do you use?
 
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