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Support

ResearchWare provides free technical support for all registered users of HyperRESEARCH and HyperTRANSCRIBE, and offers these support resources online:

Subcategories

  • Technical Support

    For in-depth technical support problems, including bugs and other complex problems, please use our Support Request Form.

    You can also contact support directly via email at support@researchware.com, or leave a voicemail message at 888-497-3737 (781-961-3909 outside the US). Please leave an email address and phone number so we can contact you.

    For Gmail users: We have had some difficulty recently in sending to Gmail addresses. To make certain we can reply successfully to your support request, please do one of the following:

     

  • Sales Support

    ResearchWare's sales are managed by Kagi Stores, a leading e-commerce provider. They process orders for our software.

     

    Please see our Purchasing Assistance page for answers to common questions concerning the ordering process.

    To begin an order, Buy Now.


     

  • Discussion Forums

    ResearchWare hosts a variety of venues for discussions around our products and qualitative research.

    Visit our new online Forums to post comments or questions and engage in discussions with other researchers and also ResearchWare staff.

    Please see our Workshops and Events calendar for scheduled times when ResearchWare staff will be hosting online Chats. These are great opportunities for real-time conversations with ResearchWare personnel.

    At ResearchWare, we respect your privacy. ResearchWare does not rent or sell customer or list member information to any third parties.

     

  • Frequently Asked Questions (FAQ)

    Find answers to frequently asked questions about ResearchWare products and services.

     

  • Technical Notes

    Our Technical Notes provide guidance and tips for advanced users who want to get the most out of our products.

     

  • Product Upgrades

    ResearchWare provides periodic free updates to our software. Make sure you're using the latest version of HyperRESEARCH or HyperTRANSCRIBE.

     

     

  • Training
    Researchware offers free online training on our products. This area of our web site contains all our online training videos.

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Do You Know...

... that in HyperRESEARCH you can use keyboard shortcuts to code audio and video? Just play your source file while listening and/or watching. When you come to the starting point of a segment you want to code, press Control-[ (if you use Windows) or Command-[ (if you use Mac OS X). Continue playing the segment, and when you reach the end of the part you want to code, press Control-] or Command-]. Your chosen segment is now selected, ready to have a code applied!

(This tip can be particularly helpful when you have a long source file and it's difficult to place the play head precisely enough at the spot you want to code. Using the keyboard shortcuts lets you code interactively, without fiddling with the controls on the screen.)
Learn More About HyperRESEARCH™