For in-depth technical support problems, including bugs and other complex problems, please use our Support Request Form.
You can also contact support directly via email at firstname.lastname@example.org, or leave a voicemail message at 888-497-3737 (781-961-3909 outside the US). Please leave an email address and phone number so we can contact you.
For Gmail users: We have had some difficulty recently in sending to Gmail addresses. To make certain we can reply successfully to your support request, please do one of the following:
- Add email@example.com to your Gmail contact list (so that Gmail won't mark it as spam)
- Follow these instructions to whitelist researchware.com
- Give us an alternative email address to use.
- Sales Support
ResearchWare hosts a variety of venues for discussions around our products and qualitative research.
Visit our new online Forums to post comments or questions and engage in discussions with other researchers and also ResearchWare staff.
Please see our Workshops and Events calendar for scheduled times when ResearchWare staff will be hosting online Chats. These are great opportunities for real-time conversations with ResearchWare personnel.
At ResearchWare, we respect your privacy. ResearchWare does not rent or sell customer or list member information to any third parties.
Frequently Asked Questions (FAQ)
Find answers to frequently asked questions about ResearchWare products and services.
Our Technical Notes provide guidance and tips for advanced users who want to get the most out of our products.
ResearchWare provides periodic free updates to our software. Make sure you're using the latest version of HyperRESEARCH or HyperTRANSCRIBE.
Note for customers using the new Intel-powered Macintosh computers: The latest version of HyperRESEARCH is now in Universal Binary format so you can take full advantage of your speedy new system.
Researchware offers free online training on our products. This area of our web site contains all our online training videos.