Purchasing Assistance

Thank you for your interest in our products. Researchware provides its software tools as an electronic download and a license key to unlock or activate the downloaded software. With our 24 hour per day / 365 days a year online purchasing, you can purchase, receive your license key, download our installer, and use your new research tool(s) immediately. The end result is a fantastic shopping experience aided by the leading online store providers, Kagi Stores.

About Kagi

Kagi provides a secure, online shopping cart for purchasing Researchware's tools.
Researchware customers can purchase using a variety of credit cards, wire transfers, or PayPal in over 20 currencies through our partnership with Kagi.
Kagi Stores is also the "vendor of record" for all online and phone orders (everything except Purchase Orders) for Researchware products. Kagi appears on your credit card statement as the "merchant of record." That is why KAGI*info.kagi.com or GCBerkeley.kagi.com appears on your credit card or banking statement.
Some buyers need certain information to set up vendors in their purchasing system. For Kagi, their DUNS number is 928442763; their European Union (EU) VAT Registration is EU372000052; and their W9 form can be downloaded here.

Reminder: Purchase Orders are processed directly by Researchware (see below).

For more information on our shopping cart partner see their web site or their Frequently Asked Questions (FAQ) page.

If you would like to...	Then...
Request a Refund/Return	Submit a request for refund within 30 calendar days of purchase. Please see the full policy for details or to request a refund, use Kagi's online refund request form.
Check the status of an Online Order	You can check the status of any online order made via our Kagi Stores partner through their online order status page.
Request a Quote	Customers who need to obtain a written quote should contact Researchware directly. To request a written quote, please send email to sales@researchware.com containing the following information: Product Names and Quantities Required Pricing Eligible For (Commercial, Government/Nonprofit, Educational) Contact Person's Name (or name of the person who will be using the software) Organization (if applicable) Billing Address Email Address
Order By Purchase Order	Institutional customers wishing to purchase by Purchase Order may submit the purchase order to Researchware directly. Submit Purchase Orders By: Fax: 888-497-3737 (if outside the US fax to 00+1+781-961-3909) Email: Send as an attached file to sales@researchware.com Mail: Researchware, Inc. / PO Box 1258 / Randolph, MA 02368 / USA *Reminder:* ResearchWare, Inc. is the vendor of record for Purchase Orders. Some buyers need certain information to set up vendors in their purchasing systems. Researchware's DUNS number is 052954877. Researchware's W9 form can be downloaded here.

Last Updated (Tuesday, 23 April 2013 10:00)