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Do You Know...
... that if you use HyperTRANSCRIBE to create your transcriptions, you can use the document as a source in HyperRESEARCH? The transcription can be coded just like any other text document, and a pane at the top of the window shows the original video or audio file. Click a time code in the transcription to go to that point in the video or audio, and play it while scanning and coding the text.

By using a HyperTRANSCRIBE document, you can get all the benefits of working with a text transcript (precision, easy scanning, searchability) while keeping the benefits of having the original media file (emotional context and subtleties that may not come through in a transcription). Work with all your senses and with multiple modalities, to get new insights and better mastery of the source material.

Learn More About HyperRESEARCH™
Learn More About HyperTRANSCRIBE™


Support > Read Our FAQ (Questions & Answers)

Read Our FAQ (Questions & Answers)

FAQs - Contents
HyperRESEARCH FAQs top
Below are some of the questions we've commonly received concerning HyperRESEARCH. For more information on HyperRESEARCH - our cross-platform qualitative analysis software – please see the HyperRESEARCH entries under the Product menu.
Article Title Hits
Installing HyperRESEARCH on OS X Mountain Lion
Updated: 11 Oct 2012
577
My printout looks jumbled. What should I do?
Updated: 27 Sep 2011
1242
Is HyperRESEARCH compatible with Mac OS 10.7 "Lion"?
Updated: 23 Sep 2011
1592
Why do I get an "Invalid License Code" error when entering my license key?
Updated: 30 Sep 2012
2433
How can I get the latest 2.x version of HyperRESEARCH?
Updated: 30 Sep 2012
7525
How can I code MPEG-2 video in HyperRESEARCH?
Updated: 30 Nov 2010
2202
Why do I get Error 4444 when opening a study file?
Updated: 28 Apr 2010
2740
I have coded a Source to the wrong Case. How do I fix this?
Updated: 21 Jan 2011
2439
Can I try HyperRESEARCH before I buy it?
Updated: 31 Mar 2010
2396
What are the limits on the Free Limited Edition?
Updated: 21 Jan 2011
2495
How long can I use the Free Limited Edition?
Updated: 31 Mar 2010
2417
Can I use the data I entered into the Free Edition with the full retail edition?
Updated: 31 Mar 2010
2374
Does HyperRESEARCH have a code limit?
Updated: 21 Jan 2011
3065
Can I make changes to a source file after coding it?
Updated: 21 Jan 2011
2570
Why does HyperRESEARCH ask me to locate my source files?
Updated: 21 Jan 2011
3242
Can I use source files in languages other than English?
Updated: 30 Sep 2012
2980
Can I create memos in HyperRESEARCH?
Updated: 21 Jan 2011
3520
Can a multi-person research team work on coding the same study?
Updated: 31 Mar 2010
2739
How do I move my study to another location or another computer?
Updated: 31 Mar 2010
3283
How do I share HyperRESEARCH files between a PC and a Mac?
Updated: 31 Mar 2010
4440
What kinds of audio and video files can HyperRESEARCH work with?
Updated: 10 Oct 2010
3395
Can HyperRESEARCH transcribe audio and video files?
Updated: 31 Mar 2010
2739
Is there a limitation on the size or length of video or audio?
Updated: 31 Mar 2010
2218
Where can I find the tutorial case studies, "QDA Study" and "Cinderella Study"?
Updated: 31 Mar 2010
2903
Can I use HyperRESEARCH with a key server for multiple users?
Updated: 31 Mar 2010
2510
What are the system requirements for HyperRESEARCH?
Updated: 27 Sep 2012
2582
My question isn't answered here. Where should I go for more help?
Updated: 31 Mar 2010
2404
HyperTRANSCRIBE FAQs top
Article Title Hits
Is HyperTRANSCRIBE compatible with Mac OS 10.7 "Lion"?
Updated: 23 Sep 2011
1109
How can I transcribe MPEG-2 video in HyperTRANSCRIBE?
Updated: 30 Nov 2010
1722
Can I try HyperTRANSCRIBE before I buy it?
Updated: 31 Mar 2010
2792
How do I use Audio in WMA format?
Updated: 21 Jan 2011
2574
How do I Open Windows Media Files under MacOS?
Updated: 31 Mar 2010
2692
Does HyperTRANSCRIBE require any additional equipment or software?
Updated: 31 Mar 2010
2519
Can HyperTRANSCRIBE work with video as well as audio?
Updated: 31 Mar 2010
2461
Is there a limitation on the size or length of video or audio?
Updated: 31 Mar 2010
2304
What formats can HyperTRANSCRIBE work with?
Updated: 10 Oct 2010
2963
Can HyperTRANSCRIBE generate a transcript automatically?
Updated: 31 Mar 2010
2998
Can I link between the transcript and the audio or video?
Updated: 31 Mar 2010
2413
What are the system requirements for HyperTRANSCRIBE?
Updated: 23 Sep 2011
2277
Is HyperTRANSCRIBE compatible with Mac OS 10.6 "Snow Leopard"?
Updated: 23 Sep 2011
2557
My question isn't answered here. Where should I go for more help?
Updated: 31 Mar 2010
2513
Purchasing FAQs top
Article Title Hits
If I am not satisfied with your software, can I get a refund?
Updated: 30 Sep 2012
1761
What are your licensing terms?
Updated: 26 Feb 2013
4591
Does your software comply with Section 508?
Updated: 22 Jun 2010
1462
How much does your software cost?
Updated: 30 Sep 2012
2955
Do you offer volume discounts for multiple licenses?
Updated: 30 Sep 2012
2235
Is there a special price for students? How do I get the student discount?
Updated: 30 Sep 2012
3320
Do you accept purchase orders?
Updated: 30 Sep 2012
2356
Can I get a formal quote for your software?
Updated: 30 Sep 2012
3258
If there's a problem with the order process, how do I get it resolved?
Updated: 30 Sep 2012
2884
Do I need to wait for a shipment in the mail?
Updated: 11 Sep 2009
2492
How much do you charge for updates?
Updated: 30 Sep 2012
2405
Does my license for the software expire?
Updated: 11 Sep 2009
2739
How do I move the software to a new computer?
Updated: 26 Dec 2010
2401
Can I use the software on more than one computer?
Updated: 11 Sep 2009
2334
Can I use the same license on both my PC and Mac?
Updated: 26 Dec 2010
2268
Do you offer a site license or enterprise license?
Updated: 11 Sep 2009
2268
My question isn't answered here. Where should I go for more help?
Updated: 11 Sep 2009
2275
Miscellaneous FAQs top
Frequently Asked Questions about ResearchWare or other matters not covered in our other FAQs.
Article Title Hits
I am a customer, how do get my username and password?
Updated: 05 Dec 2012
2882
ResearchWare Software License Terms: INSTITUTIONAL SUBSCRIPTION
Updated: 27 Sep 2010
3112
Using our software with Windows Roaming profiles or from Network Drives, or similar configurations
Updated: 27 Jul 2010
2200
How can I find my license key(s)?
Updated: 31 Dec 2010
2119
How Do I Cite the Use of ResearchWare Software?
Updated: 16 Nov 2011
3779
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Upcoming Event

18 days
left until the next event:
Introduction to Qualitative Analysis using HyperRESEARCH
on June 12, 2013 at 12.00pm
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