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Researchware, Inc.

Simply Powerful Tools for Qualitative Research

Frequently-Asked Questions About HyperRESEARCH and HyperTRANSCRIBE

Frequently-Asked Questions

HyperRESEARCH FAQs ( 27 Articles )

HyperTRANSCRIBE FAQs ( 14 Articles )

Purchasing FAQs ( 17 Articles )

Miscellaneous FAQs ( 5 Articles )



Below are some of the questions we've commonly received concerning HyperRESEARCH. For more information on HyperRESEARCH - our cross-platform qualitative analysis software – please see the HyperRESEARCH entries under the Product menu.

HyperRESEARCH found some problems with the annotations in this study file. What should I do?

Installing HyperRESEARCH on OS X Mountain Lion or Mavericks

My printout looks jumbled. What should I do?

Is HyperRESEARCH compatible with Mac OS 10.8 "Mountain Lion"? How about Mac OS 10.9 "Mavericks?"

Why do I get an "Invalid License Code" error when entering my license key?

How can I code MPEG-2 video in HyperRESEARCH?

Why do I get Error 4444 when opening a study file?

I have coded a Source to the wrong Case. How do I fix this?

Can I try HyperRESEARCH before I buy it?

What are the limits on the Free Limited Edition?

Can I use the data I entered into the Free Edition with the full retail edition?

Does HyperRESEARCH have a code limit?

Can I make changes to a source file after coding it?

Why does HyperRESEARCH ask me to locate my source files?

Can I use source files in languages other than English?

Can I create memos in HyperRESEARCH?

Can a multi-person research team work on coding the same study?

How do I move my study to another location or another computer?

How do I share HyperRESEARCH files between a PC and a Mac?

What kinds of audio and video files can HyperRESEARCH work with?

Can HyperRESEARCH transcribe audio and video files?

Is there a limitation on the size or length of video or audio?

Where can I find the tutorial case studies, "QDA Study" and "Cinderella Study"?

Can I use HyperRESEARCH with a key server for multiple users?

What are the system requirements for HyperRESEARCH?

My question isn't answered here. Where should I go for more help?



Can I try HyperTRANSCRIBE before I buy it?

How can I transcribe MPEG-2 video in HyperTRANSCRIBE?

How do I use audio in WMA format?

How do I open Windows Media files in OS X?

How do I transcribe a track that's in iTunes?

Does HyperTRANSCRIBE require any additional equipment or software?

Can HyperTRANSCRIBE work with video as well as audio?

Is there a limitation on the size or length of video or audio?

What formats can HyperTRANSCRIBE work with?

Can HyperTRANSCRIBE generate a transcript automatically?

Can I link between the transcript and the audio or video?

What are the system requirements for HyperTRANSCRIBE?

My question isn't answered here. Where should I go for more help?


Purchasing FAQs

If I am not satisfied with your software, can I get a refund?

What are your licensing terms?

Does your software comply with Section 508?

How much does your software cost?

Do you offer volume discounts for multiple licenses?

Is there a special price for students? How do I get the student discount?

Do you accept purchase orders?

Can I get a formal quote for your software?

If there's a problem with the order process, how do I get it resolved?

Do I need to wait for a shipment in the mail?

How much do you charge for updates?

Does my license for the software expire?

How do I move the software to a new computer?

Can I use the software on more than one computer?

Can I use the same license on both my PC and Mac?

Do you offer a site license or enterprise license?

My question isn't answered here. Where should I go for more help?


Miscellaneous FAQs

Frequently Asked Questions about ResearchWare or other matters not covered in our other FAQs.

I've been told to uninstall Quicktime for Windows, but your software uses it. What should I do?

I am a customer, how do get my username and password?

Using our software with Windows Roaming profiles or from Network Drives, or similar configurations

How can I find my license key(s)?

How Do I Cite the Use of ResearchWare Software?


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Do You Know...

... that you can change the length of the segment that HyperTRANSCRIBE plays? Choose the Preferences menu item, and change the number of "Seconds to Play When Advancing". From now on, HyperTRANSCRIBE will play a segment of the new length when you press Shift-Space or when you press Tab to advance to the next segment.

Adjusting the segment length can help make your transcribing process more efficient. For example, if you often need to replay the segment before advancing to the next, try making the segment length shorter so that you can transcribe an entire segment in one pass. On the other hand, if you find it very easy to finish transcribing each segment without replaying it, making the segment length longer may improve your rate.
Learn More About HyperTRANSCRIBE