Connect: Facebook Twitter linkedin_in_icon_55px YouTube

Researchware, Inc.

Simply Powerful Tools for Qualitative Research

Support Request Form

Print | Email

For pre-sales questions and help with ordering our products, please view our Sales Support pages.

For questions regarding how the software works and for tips on how to accomplish specific tasks within HyperRESEARCH or HyperTRANSCRIBE, please peruse our Frequently Asked Questions (FAQ) and Technical Notes or visit our Discussion Forums.

If you experience any problems with HyperRESEARCH or HyperTRANSCRIBE, please make sure you're using the most recent version of the software:
Download the current version of HyperRESEARCH
Download the current version of HyperTRANSCRIBE

If the problem persists with the most recent version of the program, you can use this form to submit a support request. Please include as much information as you can, to help us identify and verify the problem.

 

Keep In Touch!



  1. Sign up for Researchware emails and be the first to learn about exclusive offers, product upgrades, and promotions.

  2. Please enter a valid email address.
  3. Please enter your valid email address again.
  4. Anti-SPAM
    Please respond to the captcha by clicking the "I am not a robot" check box.

Do You Know...

... that you can change the length of the segment that HyperTRANSCRIBE plays? Choose the Preferences menu item, and change the number of "Seconds to Play When Advancing". From now on, HyperTRANSCRIBE will play a segment of the new length when you press Shift-Space or when you press Tab to advance to the next segment.

Adjusting the segment length can help make your transcribing process more efficient. For example, if you often need to replay the segment before advancing to the next, try making the segment length shorter so that you can transcribe an entire segment in one pass. On the other hand, if you find it very easy to finish transcribing each segment without replaying it, making the segment length longer may improve your rate.
Learn More About HyperTRANSCRIBE