Connect: Facebook Twitter gprofile_button-64 linkedin_in_icon_55px

Researchware, Inc.

Simply Powerful Tools for Qualitative Research

If there's a problem with the order process, how do I get it resolved?

We have partnered with Kagi to provide a smooth shopping cart experience when ordering Researchware products online. If you encounter any difficulties with the ordering process, you may contact Kagi's Shopper Support staff for assistance:

Get in touch by email: Send Kagi a message

Kagi Phone Support:
Call +1-510-658-5244, Monday through Friday, 8:30am to 5:30pm, PST

Kagi's Online Order Tracking System: Click here to look up details of your order.

If you are not satisfied with Kagi's support, please contact Researchware Sales Support staff online, via email, or by phone.

Note: If you're having a problem installing or using HyperRESEARCH or HyperTRANSCRIBE, please contact Researchware's Technical Support instead. Kagi can assist only with the actual order and payment process.