ResearchWare Technical Support

ResearchWare provides free technical support for all registered users of HyperRESEARCH and HyperTRANSCRIBE, and offers these support resources online:

Product Updates

ResearchWare provides periodic free updates to our software. Make sure you're using the latest version of HyperRESEARCH or HyperTRANSCRIBE.

Note for customers using the new Intel-powered Macintosh computers: The latest version of HyperRESEARCH is now in Universal Binary format so you can take full advantage of your speedy new system.

HyperRESEARCH FAQ

Find answers to frequently asked questions about HyperRESEARCH.

Contacting Technical Support

For in-depth technical support problems, including bugs and other complex problems, please use our Support Request Form.

You can also contact support directly via email at support@researchware.com, or leave a voicemail message at 888-497-3737 (781-961-3909 outside the US). Please leave an email address or phone number so we can contact you.

HyperRESEARCH Discussion List

ResearchWare hosts the hyperres-l mailing list for the benefit of HyperRESEARCH users and any interested bystanders. All topics relevant to using HyperRESEARCH are welcome.

To unsubscribe, send e-mail to majordomo@researchware.com with the message "unsubscribe hyperres-l" in the body of the email. (Please note that the "l" is a lowercase "L" for "List," not a numeral one.)

If you have a problem subscribing or unsubscribing, or any questions about the mailing list, contact ResearchWare at support@researchware.com.

Any email address provided here will only be used for your list membership. We respect your privacy. ResearchWare does not rent or sell customer or list member information to any third parties.

HyperRESEARCH Technical Notes

For advanced users who want to get the most out of HyperRESEARCH:

TN001: Customizing the Open Special Window

TN002: Creating and Using a List of Standard Codes