Just had a wonderful customer service experience with Researchware. I had purchased HyperRESEARCH in 2006 for my dissertation. I am now returning to a follow-up study and my software is on an old laptop that is corrupted. I also couldn't access the email account from my former institution. I was really stuck and worried about shelling out $500 for entirely new software. I emailed customer services and quickly had an email with my former account access, link allowing me to download the product I had bought 7 years ago, and info on the benefits of upgrading if I wanted to, and an offer to combine my accounts. A quick response email also got me access to the holiday season discount before it was rolled out. I am now up and running again in less than a day with the upgraded/discounted new version. Great customer service!