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Thanks so very, very much!! This [Customer Support] is just another reason why I would NEVER use any other programs for my qualitative analysis. You are just amazing.

Dave Tack
Adjunct Professor, Teaching & Learning
Minnesota State University - Moorhead


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Administrative Address

ResearchWare, Inc.
P. O. Box 1258
Randolph, MA 02368-1258


Telephone & Fax

Toll-Free: 888-497-3737
(if outside the US call 00+1+781-961-3909)


Technical Support

For in-depth technical support problems, including bugs and other complex problems, please use our Support Request Form.

You can also contact support directly via email at support@researchware.com, or leave a voicemail message at 888-497-3737 (00+1+781-961-3909 if outside the US). Please leave an email address or phone number so we can contact you.

For Gmail users: We have had some difficulty recently in sending to Gmail addresses. To make certain we can reply successfully to your support request, please do one of the following:

  • Add support@researchware.com to your Gmail contact list (so that Gmail won't mark it as spam)
  • Follow the instructions to whitelist researchware.com
  • Give us an alternative email address to use.

Sales Support

ResearchWare's sales are managed by element 5 (a subsidiary of Digital River). They process orders for our software and offer multi-language customer sales support.

To order HyperRESEARCH click here.
To order HyperTRANSCRIBE click here.
To order HyperBUNDLE click here.

Please see the element5 Customer Support Page for answers to common questions concerning the ordering process, including:

Submitting Purchase Orders

Contacting element5 with Order, Payment, or Delivery Questions

 


Questions?

Please visit our FAQs first.

You may also log into our Forums and post your own questions!

 

 

Last Updated (Thursday, 22 April 2010 14:10)

 
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In The News
The intersection between race/ethnicity and caring explored using HyperRESEARCH

Rosalie Rolón-Dow of the University of Delaware has published "Critical Care: A Color(full) Analysis of Care Narratives in the Schooling Experiences of Puerto Rican Girls" in the American Educational Research Journal, Vol. 42, No. 1, pp 77-111 (2005). From the Abstract: "In this article, the author explores the intersection between race/ethnicity and caring in the educational experiences of middle school Puerto Rican girls. Critical race theory and Latino/Latina critical theory are used as data analysis frameworks because of their emphasis on the roles of race/ethnicity and racism in shaping the circumstances of individuals and institutions. The author calls for a color(full) critical care praxis that is grounded in a historical understanding of students’ lives; translates race-conscious ideological and political orientations into pedagogical approaches that benefit Latino/a students; uses caring counternarratives to provide more intimate, caring connections between teachers and the Latino communities where they work; and pays attention to caring at both the individual and institutional levels."

The author also notes in this paper that "... Hyperresearch, was helpful in coding the data, generating reports for each data code/theme, and revealing patterns of connectedness between data codes.". The article can be accessed online here.

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