For in-depth technical support problems, including bugs and other complex problems, please use our Support Request Form.
You can also contact support directly via email at email@example.com, or leave a voicemail message at 888-497-3737 (781-961-3909 outside the US). Please leave an email address and phone number so we can contact you.
For Gmail users: To make certain we can reply successfully to your support request, please do one of the following:
- Add firstname.lastname@example.org to your Gmail contact list (so that Gmail won't mark it as spam)
- Follow these instructions to whitelist researchware.com
- Give us an alternative email address to use.
Researchware's online sales are managed by Avangate, a leading e-commerce provider. They process orders for our software. Upon receipt of payment (via credit card, PayPal, or wire transfer) they send email containing your license key(s) and a receipt for your payment. They offer shopper support if you encounter any problems or need to look up a transaction or previous order: http://www.avangate.com/shopper-support/
To begin an order online, click Buy Now and choose the pricing tier you are eligible for (Commercial, Government/Nonprofit, Educational, Student).
If your institution requires a formal quote prior to ordering, uses purchase orders, and/or requires specific information to set a vendor up in your purchasing system, you may order directly from Researchware. We offer Net 30 terms, and deliver license keys on receipt of purchase order. We accept credit cards, wire transfers, and checks.
For more information regarding ordering Researchware's software for qualitative research (HyperRESEARCH™ and/or HyperTRANSCRIBE™), online via Avangate or directly from Researchware, please see our Purchasing Assistance page.
If you need to contact our Customer Advocate for help with ordering, please use our Customer Support: Sales and Purchasing Questions form.
Find answers to frequently asked questions about ResearchWare products and services.
Our Technical Notes provide guidance and tips for advanced users who want to get the most out of our products.
Tips and hints and links to help you get started with Researchware's software for qualitative research (HyperRESEARCH™ and HyperTRANSCRIBE™).