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Researchware, Inc.

Simply Powerful Tools for Qualitative Research

Customer Support: Sales and Purchasing Questions

For questions about pricing, licensing terms, or ordering, contact Researchware Customer Service.

 

Technical Support

For tips and questions about our software works, check our FAQ and Technical Notes. If these resources don't solve the problem, use the form below to contact Technical Support.

If you're experiencing a problem, first make sure you're using the current version:
Download the current version of HyperRESEARCH
Download the current version of HyperTRANSCRIBE

If the problem persists with the most recent version of the program, contact us using the form below. Please include as much information as you can, to help us identify the problem.

Field for Researchware Use Only
Field for Researchware Use Only
Field for Researchware Use Only



Field for Researchware Use Only
Field for Researchware Use Only
Field for Researchware Use Only
Field for Researchware Use Only
Field for Researchware Use Only

Do You Know...

... that in HyperRESEARCH you can use keyboard shortcuts to code audio and video? Just play your source file while listening and/or watching. When you come to the starting point of a segment you want to code, press Control-[ (if you use Windows) or Command-[ (if you use Mac OS X). Continue playing the segment, and when you reach the end of the part you want to code, press Control-] or Command-]. Your chosen segment is now selected, ready to have a code applied!

(This tip can be particularly helpful when you have a long source file and it's difficult to place the play head precisely enough at the spot you want to code. Using the keyboard shortcuts lets you code interactively, without fiddling with the controls on the screen.)
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