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Researchware, Inc.

Simply Powerful Tools for Qualitative Research

Why do I get an "Invalid License Code" error when entering my license key?

HyperRESEARCH and HyperTRANSCRIBE are available on our website for download. Until you enter a license key, the software has some restrictions. When you start up the HyperRESEARCH Free Limited Edition or the HyperTRANSCRIBE Demo, it asks you whether you want to enter a license key. Entering your purchased key fully enables the software, turning it into the full retail edition and removing the restrictions.

If you see an "Invalid License Key" error message when you enter your key:

Are you sure you're entering the correct key for the software you're using?
HyperRESEARCH and HyperTRANSCRIBE use similar keys. If you own both, double-check to be sure you are not entering one key in the other program. HyperRESEARCH 3.x license keys begin with "R". HyperTRANSCRIBE license keys begin with "T".

Do you have the right version of HyperRESEARCH?
License keys for HyperRESEARCH 2.x are different from the keys for version 3.0 and later. Version 3.0 and later will not accept 2.x license keys.

  • Keys for 2.x (from 2010 and earlier) consist of two groups of numbers and lowercase letters, separated by a hyphen, like this: a2b2-3c3d3e3
  • Keys for 3.0.x and 3.5 (January 2011 and later) consist of four groups of four numbers or uppercase letters, separated by hyphens, like this: RBCD-EFGK-H4JK-MN7P

If you typed the key, did you make sure to distinguish between similar-looking letters and numbers?
In some fonts, 0 (zero) and O (capital letter O) can be hard to tell apart. 1 (number one), l (lowercase L), and I (capital letter I) can also look very similar.

Tip: If you're registered on our website, you can look up your license key by going to your profile (under the Community menu), then clicking the Licenses tab.