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We love the software and it is truly enabling to use to manage and analyze a mountain of data.

Michael A. Raiber, Ph.D.
Assistant Professor of Music Education
University of Oklahoma


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Administrative Address

ResearchWare, Inc.
P. O. Box 1258
Randolph, MA 02368-1258


Telephone & Fax

Toll-Free: 888-497-3737
(if outside the US call 00+1+781-961-3909)


Technical Support

For in-depth technical support problems, including bugs and other complex problems, please use our Support Request Form.

You can also contact support directly via email at support@researchware.com, or leave a voicemail message at 888-497-3737 (00+1+781-961-3909 if outside the US). Please leave an email address or phone number so we can contact you.

For Gmail users: We have had some difficulty recently in sending to Gmail addresses. To make certain we can reply successfully to your support request, please do one of the following:

  • Add support@researchware.com to your Gmail contact list (so that Gmail won't mark it as spam)
  • Follow the instructions to whitelist researchware.com
  • Give us an alternative email address to use.

Sales Support

ResearchWare's sales are managed by element 5 (a subsidiary of Digital River). They process orders for our software and offer multi-language customer sales support.

To order HyperRESEARCH click here.
To order HyperTRANSCRIBE click here.
To order HyperBUNDLE click here.

Please see the element5 Customer Support Page for answers to common questions concerning the ordering process, including:

Submitting Purchase Orders

Contacting element5 with Order, Payment, or Delivery Questions

 


Questions?

Please visit our FAQs first.

You may also log into our Forums and post your own questions!

 

 

Last Updated (Thursday, 22 April 2010 14:10)

 
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In The News
HyperRESEARCH analyzes the Green IT Practices of major electronics companies

In the paper "The Green IT Practices of Nokia, Samsung, Sony, and Sony Ericsson: Content Analysis Approach" by Yulia Wati (Chosun University, yuliawati@gmail.com) and Chulmo Koo (Chosun University, helmetgu@gmail.com) from the "Proceedings of the 43rd Hawaii International Conference on System Sciences - 2010," HyperRESEARCH shows off the power of its unique theory building feature.

From its abstract, the paper discusses: "The challenge of responding to the environmental issues has changed many aspects of the ways businesses operate, and this is particularly true of electronics companies. “Going green” in the IT industry is proving a major challenge, as significant shifts in thinking are needed to secure the benefits associated with being green. Using a content analysis method, we have investigated and expanded the concept of Green IT, as implemented by four major electronic companies. By analyzing these companies’ environmental reports, we have established a set of theoretical concepts of Green IT, driven by companies’ practical implementations. We proposed nine propositions outlining the theoretical implications. Additionally, our analysis demonstrated that the principal focus of electronic companies is green disposal practices, followed by energy efficiency efforts. We also concluded that regulations and policies coupled with heightened awareness and environmental responsibility on the part of the company can encourage Green IT innovation. This paper also provides a discussion of the results and of the contributions made by this research."

The Hypothesis Tester feature of HyperRESEARCH enables researchers to formally describe the hypotheses of their research study and iteratively test one or more hypotheses against their current coding. This feature enables quick assessment of whether key concepts were either not present in coded sources, were overlooked by the coder, or whether further review and coding of the source material is needed. See the full paper here.

 

Upcoming Event

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left until the next event:
8th International Qualitative Research Conference
on September 06, 2010